Central problems in the management of innovation
Management Science
Group process and conflict in system development
Management Science
The importance of learning style in end-user training
MIS Quarterly
Task-technology fit and individual performance
MIS Quarterly
Understanding and measuring user competence
Information and Management
Power, politics, and MIS implementation
Communications of the ACM
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
The Illusory Diffusion of Innovation: An Examination of Assimilation Gaps
Information Systems Research
Competitive intelligence systems: qualitative DSS for strategic decision making
ACM SIGMIS Database
Factors influencing the adoption of wireless technologies on campus
International Journal of Mobile Communications
Interface feature prioritization for web services: Case of online flight reservations
Computers in Human Behavior
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Understanding how users form perceptions of a software innovation would help software designers, implementers and users in their evaluation, selection, implementation and on-going use of software. However, with the exception of some recent work, there is little research examining how a user forms his or her perceptions of an innovation over time. To address this research need, we report on the experiences of a health planner using a DSS software tool for health planning over a 12-month period. Using diffusion theory as outlined by Rogers, we interpret the user's perceptions of the software following Rogers' perceived characteristics of the innovation. Furthermore, we show how our user justifies her attitudes toward the technology using 5 important factors during 3-, 6- and 12-month interviews: stage of adoption, implementation processes, organizational factors, subjective norms, and user competence. Results are compared with key IS research in these areas, and the implications of these findings on the diffusion of decision support systems are discussed.