Supporting a user facing a novel application: learnability in OOBE

  • Authors:
  • Antti Pirhonen

  • Affiliations:
  • Department of Computer Science and Information Systems, University of Jyväskylä, Finland

  • Venue:
  • Personal and Ubiquitous Computing
  • Year:
  • 2005

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Abstract

Learnability is a key factor in the out-of-box (OOBE) experience. This paper is a conceptual analysis of learnability in the context of OOBE. We first analyse the concept of learnability in terms of different views of learning. Then we discuss how metaphors could be utilised as a way of making learnable products which provide a positive OOBE. We also present a method for analysing individual learning processes during the first few moments with a new product 7 and illustrate the use of the method with a description of the evaluation of a sample design. Finally, we derive some design guidelines relevant to OOBE.