Integration of IT service management into enterprise architecture
Proceedings of the 2007 ACM symposium on Applied computing
An integration model for organizing IT service management
IBM Systems Journal
Integrated change and configuration management
IBM Systems Journal
From a technology-oriented to a service-oriented approach to IT management
IBM Systems Journal
The architecture and implementation of the Vega Information Grid
International Journal of Web and Grid Services
Decentralised QoS-management in service oriented architectures
DAIS'08 Proceedings of the 8th IFIP WG 6.1 international conference on Distributed applications and interoperable systems
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IT service providers use applications to support their businessprocesses. The need for specialized IT management functionalityand information generates a multitude and diversity of managementapplications that can be recognized in one IT providerýs scenario. To run IT and to provide IT services effectively and efficiently,management applications have to be integrated along operationalprocesses. This article introduces an approach to integratemanagement applications by leveraging a Service-oriented Architecture (SOA). Therefore, a sufficient understanding of ITservice providerýs processes and cooperative roles is essential.The presented SOA defines how to integrate managementapplications.