Computer anxiety: sex, race and age
International Journal of Man-Machine Studies
Communications of the ACM
On the self-similar nature of Ethernet traffic
SIGCOMM '93 Conference proceedings on Communications architectures, protocols and applications
Information and Communication: Alternative Uses of the Internet in Households
Information Systems Research
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This paper tries to characterize cognitive interface of interactions with the systems that do not divide people into users and non-users. From anti-symmetric characteristics of mobile phone and intenet/PC telecommunication, this paper draws a dynamic cognitive model based on reversible dual interactions, open and closed, with anti-symmetric interface characteristics. Closed (Open) interactions cause stronger (weaker) adaptations and telecommunication traffic biases, which implies stronger (weaker) divide of people into users and non-users. We present a concept work of information access system by incorporating the interface characteristics of open interactions into it.