Characterizing browsing strategies in the World-Wide Web
Proceedings of the Third International World-Wide Web conference on Technology, tools and applications
Information seeking in electronic environments
Information seeking in electronic environments
How people revisit web pages: empirical findings and implications for the design of history systems
International Journal of Human-Computer Studies - Special issue: World Wide Web usability
A cognitive model of document use during a research project. Study I. document selection
Journal of the American Society for Information Science
“If you don't have it, you can't find it”: a close look at students' perceptions in using technology
Journal of the American Society for Information Science
A visit to the information mall: Web searching behavior of high school students
Journal of the American Society for Information Science - Special topic issue: youth issues in information science
Children's relevance criteria and information seeking on electronic resources
Journal of the American Society for Information Science
Information Processing and Management: an International Journal - Special issue on Information Seeking In Context (ISIC)
Real life, real users, and real needs: a study and analysis of user queries on the web
Information Processing and Management: an International Journal
Users' interaction with World Wide Web resources: an exploratory study using a holistic approach
Information Processing and Management: an International Journal
Web search behavior of Internet experts and newbies
Proceedings of the 9th international World Wide Web conference on Computer networks : the international journal of computer and telecommunications netowrking
Differences between novice and experienced users in searching information on the World Wide Web
Journal of the American Society for Information Science - Special topic issue: individual differences in virtual environments
Journal of the American Society for Information Science and Technology
Searching the Web: the public and their queries
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science
Incorporating small parts and gap-bridging: two metaphorical approaches to information use
The New Review of Information Behaviour Research
Cognitive and task influences on Web searching behavior
Journal of the American Society for Information Science and Technology
Judgement of information quality and cognitive authority in the Web
Journal of the American Society for Information Science and Technology
Bounded rationality and satisficing in young people's Web-based decision making
Journal of the American Society for Information Science and Technology
Relevance judging, evaluation, and decision making in virtual libraries: a descriptive study
Journal of the American Society for Information Science and Technology
The role of individual differences in Internet searching: an empirical study
Journal of the American Society for Information Science and Technology
Differences and similarities in information seeking: children and adults as web users
Information Processing and Management: an International Journal - Issues of context in information retrieval
The influence of mental models and goals on search patterns during web interaction
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
Web searching for sexual information: an exploratory study
Information Processing and Management: an International Journal
The effects of domain knowledge on search tactic formulation
Journal of the American Society for Information Science and Technology
The SST method: a tool for analysing web information search processes
Information Processing and Management: an International Journal
On the web at home: information seeking and web searching in the home environment
Journal of the American Society for Information Science and Technology - Part I: Information seeking research
Engineers and the Web: An analysis of real life gaps in information usage
Information Processing and Management: an International Journal
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Drawing on the ideas of the Sense-Making approach, the ways in which people face and bridge gaps in Web searching are analyzed. The empirical study is based on videotaped Web searches conducted by seven participants. Altogether 11 gaps and 13 search tactics of various types were identified. The gaps faced by the searchers originated from three major factors: problematic content of information, insufficient search competence and problems caused by the search environment. Of individual gaps, no relevant material available, inaccessible content and confusion were most frequent. Of the search tactics used in gap-bridging, following links and activating the Back button were most popular. Gaps related to the problematic content of information led the informants to redirect the search to find Web pages that focus better on the search topic. If the movement was stopped by insufficient search competence, the searchers tended to return to material that was familiar from earlier use contexts in order to regain control of the search process. Alternatively, they tried to specify the search terms. In cases where the search was interrupted by technical problems or other factors originating from the search system, gap-bridging aimed at returning to familiar and technically reliable links. The Sense-Making theory provides relevant conceptual tools to approach the dynamic and discontinuous nature of Web searching in terms of gap-facing and gap-bridging. The concept of gap-facing enables a context-sensitive analysis of the ways in which Web search processes may be stopped. Gap-bridging indicates a general level motive to find alternative ways to continue searching.