Comparison of empirical testing and walkthrough methods in user interface evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The trouble with computers
The invisible computer
Why do internet services fail, and what can be done about it?
USITS'03 Proceedings of the 4th conference on USENIX Symposium on Internet Technologies and Systems - Volume 4
Coupling control and human factors in mathematical models of complex systems
Engineering Applications of Artificial Intelligence
SPI success factors within product usability evaluation
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Human centered design in the air traffic control system
Journal of Intelligent Manufacturing
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Currently much system development is done using a technology-centred approach: automating the functions the technology is able to perform. Human-centred design including a cognitive work analysis seems a promising alternative for systems combining skilled humans and automated support. Carefully selected information technology can support this innovative system development approach. Two correlated case studies assess the merits and limitations of a human-centred approach. To improve human capacity while maintaining or preferably increasing current safety levels automated support is needed. Despite the long-term trend of increasing automated support, the human remains the major contributing factor in accidents and incidents. Combining these two observations substantiates the need for innovative system design. The described results are relevant for other domains relying on human experts supported by complex automated systems.