Communications of the ACM
Qualitative Methods in Empirical Studies of Software Engineering
IEEE Transactions on Software Engineering
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Proceedings of the SIGCHI conference on Human Factors in Computing Systems
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International Journal of Human-Computer Studies
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International Journal of Human-Computer Studies
Software Metrics: A Rigorous and Practical Approach
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An Instrument for Measuring the Key Factors of Successin Software Process Improvement
Empirical Software Engineering
Improvisation in Small Software Organizations
IEEE Software
Proceedings of the 9th European software engineering conference held jointly with 11th ACM SIGSOFT international symposium on Foundations of software engineering
Proceedings of the 2003 conference on Designing for user experiences
Personas is not applicable: local remedies interpreted in a wider context
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
A method to standardize usability metrics into a single score
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An Empirical Investigation of the Key Factors for Success in Software Process Improvement
IEEE Transactions on Software Engineering
Co-Operative Method Development revisited
HSSE '05 Proceedings of the 2005 workshop on Human and social factors of software engineering
When Plans do not Work Out: How Plans are Used in Software Development Projects
Computer Supported Cooperative Work
Towards human-centred design: Two case studies
Journal of Systems and Software
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Agile Software Testing in a Large-Scale Project
IEEE Software
Practical issues in usability measurement
interactions - Waits & Measures
Information and Software Technology
Developing Quality through Measuring Usability--The UTUM Test Package
WoSQ '07 Proceedings of the 5th International Workshop on Software Quality
Cooperative method development
Empirical Software Engineering
Journal of Systems and Software
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This article presents an experience report where we compare 8 years of experience of product related usability testing and evaluation with principles for software process improvement (SPI). In theory the product and the process views are often seen to be complementary, but studies of industry have demonstrated the opposite. Therefore, more empirical studies are needed to understand and improve the present situation. We find areas of close agreement as well as areas where our work illuminates new characteristics. It has been identified that successful SPI is dependent upon being successfully combined with a business orientation. Usability and business orientation also have strong connections although this has not been extensively addressed in SPI publications. Reasons for this could be that usability focuses on product metrics whilst today's SPI mainly focuses on process metrics. Also because today's SPI is dominated by striving towards a standardized, controllable, and predictable software engineering process; whilst successful usability efforts in organisations are more about creating a creative organisational culture advocating a useful product throughout the development and product life cycle. We provide a study and discussion that supports future development when combining usability and product focus with SPI, in particular if these efforts are related to usability process improvement efforts.