Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
User-centered technology: a rhetorical theory for computers and other mundane artifacts
User-centered technology: a rhetorical theory for computers and other mundane artifacts
Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Digital Cities'03 Proceedings of the Third international conference on Information Technologies for Social Capital: cross-Cultural Perspectives
Learning our ABCs: accessibility, bottlenecks, and control in an organized research unit's website
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
A new paradigm for designing e-government: web 2.0 and experience design
dg.o '08 Proceedings of the 2008 international conference on Digital government research
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Research on user participation in computer applications, including digital-government applications, emphasizes the need to engage users as collaborators or partners in software-design processes. The Connected Kids youth-services information system for city and county government is a product of ongoing experiments in user-designer-programmer collaboration in the development of system specifications and prototypes and a functional working model, still in process of modification in response to user needs and creative user-designer-programmer innovations.