Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
User-centered technology: a rhetorical theory for computers and other mundane artifacts
User-centered technology: a rhetorical theory for computers and other mundane artifacts
Usability for the Web: designing Web sites that work
Usability for the Web: designing Web sites that work
Experience Design 1
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
E-government: A Special Case of ICT-enabled Business Process Change
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5 - Volume 5
Windows and Mirrors: Interaction Design, Digital Art, and the Myth of Transparency
Windows and Mirrors: Interaction Design, Digital Art, and the Myth of Transparency
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Beginning Ajax with PHP: From Novice to Professional
Beginning Ajax with PHP: From Novice to Professional
The Long Tail: Why the Future of Business Is Selling Less of More
The Long Tail: Why the Future of Business Is Selling Less of More
Wikinomics: How Mass Collaboration Changes Everything
Wikinomics: How Mass Collaboration Changes Everything
JavaScript and Ajax for the Web, Sixth Edition (Visual QuickStart Guide)
JavaScript and Ajax for the Web, Sixth Edition (Visual QuickStart Guide)
Children's use of government information systems: design and usability
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
Drift or shift? propositions for changing roles of administrations in e-Government
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Knowledge sharing in E-collaboration
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Towards a social network e-government agenda?: measuring participation 2.0 in the Arab world
Proceedings of the 13th Annual International Conference on Digital Government Research
A survey of trust in social networks
ACM Computing Surveys (CSUR)
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Innovations in World Wide Web technology coupled with new developments in information design present both challenges and opportunities for the creation of e-government applications that are functional, engaging for users, and that enable the achievement of democratic goals. We review the affordances associated with Web 2.0 technologies and more recent information design research focusing on user experiences that make it possible for government organizations to interact with citizens in new and compelling ways. It seems useful to consider how to design e-government resources that draw on these capabilities to add value through citizen participation in various forms of governance practices. We provide some examples that illustrate how we might pursue e-government designs that engage users in experiences with government.