E-government: A Special Case of ICT-enabled Business Process Change

  • Authors:
  • Affiliations:
  • Venue:
  • HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5 - Volume 5
  • Year:
  • 2003

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Abstract

The literature on Business Process Reengineering(BPR) has evolved into a strand of literature whichstudies organizational change (OC), and morespecifically, Business Process Change (BPC), inducedand enabled by Information and CommunicationTechnology (ICT). With the unfolding of electronicgovernment (e-government) changes to the waygovernment works also seem to be imminent. Electronicgovernment increasingly impacts business processes andworkflows in the public sector. The BPC/ICT research,hence, has the capacity to directly inform both theresearch and practice of electronic government. In thispaper, the findings of the BPC/ICT literature arereviewed and discussed regarding their applicability toelectronic government. Both the theory and preliminaryempirical evidence suggest that electronic governmentmust be seen as a special case of ICT-enabled businessprocess change.