Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
Participatory design of a portable torque-feedback device
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computer Supported Cooperative Work - Special issue on studies of cooperative design
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Proceedings of the second Nordic conference on Human-computer interaction
Overcoming unusability: developing efficient strategies in speech recognition systems
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Located accountabilities in technology production
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Zebra: exploring users' engagement in fieldwork
Proceedings of the 7th ACM conference on Designing interactive systems
Feminist HCI: taking stock and outlining an agenda for design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Participatory IT design and participatory development: a comparative review
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Participatory design: one step back or two steps forward?
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
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This paper reflects upon our attempts to bring a participatory design approach to design research into interfaces that better support dental practice. The project brought together design researchers, general and specialist dental practitioners, the CEO of a dental software company and, to a limited extent, dental patients. We explored the potential for deployment of speech and gesture technologies in the challenging and authentic context of dental practices. The paper describes the various motivations behind the project, the negotiation of access and the development of the participant relationships as seen from the researchers' perspectives. Conducting participatory design sessions with busy professionals demands preparation, improvisation, and clarity of purpose. The paper describes how we identified what went well and when to shift tactics. The contribution of the paper is in its description of what we learned in bringing participatory design principles to a project that spanned technical research interests, commercial objectives and placing demands upon the time of skilled professionals.