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CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
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Using an intergenerational communications system as a 'light-weight' technology probe
CHI '06 Extended Abstracts on Human Factors in Computing Systems
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Proceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 1
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CHI '07 Extended Abstracts on Human Factors in Computing Systems
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Participatory Design is a design approach that provides a popular set of techniques for designing interactive systems in collaboration with end-users. Technology probes are one of such techniques, developed recently to encourage users' engagement with design ideas while capturing interaction. In this paper, we describe a technology probe called Zebra, which aimed at exploring the design of an observation tool for fieldwork with busy professionals. We deployed Zebra in the coffee room of our lab and observed researchers' reactions to the proposed concepts it embodied, both as researchers and as participants. We found that participants engaged with the probe in ways ranging from playful performances, through to abandoning the social space. Based on analysis of the collected qualitative and quantitative data, we present our reflections on the Zebra probe, how it eased the burden of engagement in the design process, and helped us better understand the potential of the observation tool for participatory design with busy professionals.