Designing for accountability

  • Authors:
  • Sara Eriksén

  • Affiliations:
  • Blekinge Institute of Technology Box 520, SE-372 25 Ronneby, Sweden

  • Venue:
  • Proceedings of the second Nordic conference on Human-computer interaction
  • Year:
  • 2002

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Abstract

Accountability is an important issue for design, in more than one sense. In software engineering literature, accountability is mainly seen as a goal for quality assurance of design processes. In ethnomethodological studies, accountability is a central concept for understanding how people organize their everyday actions and interactions. Where the different research approaches meet, in Human Computer Interaction (HCI) and Computer Supported Cooperative Work (CSCW) literature, new and hybrid understandings of accountability arise. In this paper, I explore and compare uses of the concept of accountability in a selection of texts. Finally, using a specific case as an example, I discuss what focusing on ethnomethodological understandings of accountability might imply for design of information technologies.