Discrete event simulation for quick service restaurant traffic analysis
WSC '94 Proceedings of the 26th conference on Winter simulation
Simulation and animation of the operation of a fast food restaurant
WSC '96 Proceedings of the 28th conference on Winter simulation
Computer simulation: an important tool in the fast-food industry
WSC '91 Proceedings of the 23rd conference on Winter simulation
Input modeling: answers to the top ten input modeling questions
Proceedings of the 34th conference on Winter simulation: exploring new frontiers
Proceedings of the 34th conference on Winter simulation: exploring new frontiers
Verification and validation: verification and validation of simulation models
Proceedings of the 35th conference on Winter simulation: driving innovation
Learning simulation through team projects
WSC '05 Proceedings of the 37th conference on Winter simulation
Proceedings of the 40th Conference on Winter Simulation
| Hi-index | 0.00 |
As part of an undergraduate engineering class project, a Tim Hortons restaurant on the University of Michigan campus was simulated to improve its efficiency. Using the standard simulation study steps, several service scenarios were modeled and evaluated based on customer system time. A detailed analysis of the simulation revealed that, in the current setup, the utilization of the cash registers is high (88%); consequently, several scenarios that decrease the load on the cash registers were explored. To reduce customer wait times and, therefore, serve more customers per hour, it is recommended that Tim Hortons operate with five servers. A five-person setup with three cashiers, a soup server, and a sandwich server could reduce customer system time by over two minutes per customer. As an alternative, transferring all food preparation to the secondary service location and adding a dual-purpose server could reduce customer system time by over one half.