Work language analysis and the naming problem
Communications of the ACM - Special issue Participatory Design
User and task analysis for interface design
User and task analysis for interface design
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
Information seeking and sharing in design teams
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Text Centric Structure Extraction and Exploitation (abstract only)
Proceedings of the 7th International Workshop on the Web and Databases: colocated with ACM SIGMOD/PODS 2004
The Turn: Integration of Information Seeking and Retrieval in Context (The Information Retrieval Series)
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multi Visualization and Dynamic Query for Effective Exploration of Semantic Data
ISWC '09 Proceedings of the 8th International Semantic Web Conference
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This paper reports on the preliminary results of a study in information production, transmission, access and use in aerospace manufacturing and maintenance. Multiple techniques were used in order to understand the context in which the information flow takes place. The complexity is such that after several meetings with users the full picture is not fully detailed yet. Previously unknown documents, user roles and tasks continue to emerge while the study progresses. The conclusion is that an iterative approach should be adopted when studying highly complex environments: starting from the broadest view, each cycle progressively focuses on a sub-context to identify important details. Researchers should also keep an open mind as unexpected findings are likely to impacts on the current understanding, i.e. discovering the importance of social networks or physical inspection of the hardware as means to access information.