The adoption of radical and incremental innovations: an empirical analysis
Management Science
End-user computing: are you a leader or a laggard
Sloan Management Review
End-user computing environments—finding a balance between productivity and control
Information and Management
Journal of Systems Management
Supporting the information technology champion
MIS Quarterly - Special issue on the strategic use of information systems
Organization support systems: bridging business and decision processes
Journal of Management Information Systems
Information systems innovation among organizations
Management Science
Information technology innovations: a classification by IT locus of impact and research approach
ACM SIGMIS Database - Special double issue: diffusion of technological innovation
Frontiers of electronic commerce
Frontiers of electronic commerce
Metamorphosis: a guide to the World Wide Web and electronic commerce
Metamorphosis: a guide to the World Wide Web and electronic commerce
Global Advantage on the Internet: From Corporate Connectivity to International Competitiveness
Global Advantage on the Internet: From Corporate Connectivity to International Competitiveness
Corporate Information Systems Management: The Issues Facing Senior Executives
Corporate Information Systems Management: The Issues Facing Senior Executives
Business process redesign: tactics for managing radical change
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Information Technology and Management
Organizational impacts and social shaping of web management practice
Managing web usage in the workplace
A firm-level framework for planning electronic commerce information systems infrastructure
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Measuring the effectiveness of social media on an innovation process
CHI '11 Extended Abstracts on Human Factors in Computing Systems
The Journal of Strategic Information Systems
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Transformational information technologies, by definition, transform organizations. Research on radical technological innovation and revolutionary change suggests a particular set of conditions and strategies for the successful introduction of transformational technologies. We explore the role of internal information technology groups, senior executive management, cross-functional virtual teams, performance crisis, and staged events in the introduction of the World Wide Web technology in two firms during the technology's early commercial exploitation.Our study affirms theoretical expectations that new transformational information technologies are not well managed by information technology groups. Senior management vision also was not the wellspring of the Web introduction. An ad hoc virtual team, consisting of members from diverse sectors of the business, served as the champions of technology in both firms. These teams harnessed their voluntary activities to a continuing series of events, many staged from the external environment. A performance crisis was not a compelling motivator for the introduction of the Web technology. In fact, in one of the firms, a performance crisis was more of a threat to than a stimulus for the early Web innovations.