Call browser: a system to improve the caller experience by analyzing live calls end-to-end
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using Google Analytics to Evaluate the Usability of E-Commerce Sites
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
MAD skills: new analysis practices for big data
Proceedings of the VLDB Endowment
A Fuzzy Data Warehouse Approach for Web Analytics
WSKS '09 Proceedings of the 2nd World Summit on the Knowledge Society: Visioning and Engineering the Knowledge Society. A Web Science Perspective
Measuring the user experience on a large scale: user-centered metrics for web applications
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Modality is the message: interactivity effects on perception and engagement
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Beyond the Usability Lab: Conducting Large-scale Online User Experience Studies
Beyond the Usability Lab: Conducting Large-scale Online User Experience Studies
Application of session analysis to search interface design
ECDL'10 Proceedings of the 14th European conference on Research and advanced technology for digital libraries
General network properties of friendship online social network
ICCCI'10 Proceedings of the Second international conference on Computational collective intelligence: technologies and applications - Volume Part II
Using web-analytics to optimize education website
ICHL'09 Proceedings of the Second international conference on Hybrid Learning and Education
A Website Content Analysis Approach Based on Keyword Similarity Analysis
WI-IAT '12 Proceedings of the The 2012 IEEE/WIC/ACM International Joint Conferences on Web Intelligence and Intelligent Agent Technology - Volume 01
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