How to write health dialog for a talking computer

Authors:
Jeffrey P. Migneault;Ramesh Farzanfar;Julie A. Wright;Robert H. Friedman
Affiliations:
Medical Information Systems Unit, Department of Medicine, Boston University and Boston Medical Center;Medical Information Systems Unit, Department of Medicine, Boston University and Boston Medical Center;Medical Information Systems Unit, Department of Medicine, Boston University and Boston Medical Center;Medical Information Systems Unit, Department of Medicine, Boston University and Boston Medical Center
Venue:
Journal of Biomedical Informatics - Special issue: Dialog systems for health communications
Year:
2006

Citing 4
Cited 5

Tailored Health Messages: Customizing Communication with Computer Technology

Tailored Health Messages: Customizing Communication with Computer Technology
Testing the Usability of Two Automated Home-Based Patient-Management Systems

Journal of Medical Systems
Telephone-linked care for physical activity: a qualitative evaluation of the use patterns of an information technology program for patients

Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 2: Evaluation
Health dialog systems for patients and consumers

Journal of Biomedical Informatics - Special issue: Dialog systems for health communications

Special issue on dialog systems for health communication

Journal of Biomedical Informatics - Special issue: Dialog systems for health communications
Designing Persuasive Health Behaviour Change Dialogs

UM '07 Proceedings of the 11th international conference on User Modeling
HIV health information access using spoken dialogue systems: touchtone vs. speech

ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Design and Development of a Telephone-Linked Care (TLC) System to Reduce Impulsivity among Violent Forensic Outpatients and Probationers

Journal of Medical Systems
Feasibility study of a robotic medication assistant for the elderly

AUIC '11 Proceedings of the Twelfth Australasian User Interface Conference - Volume 117

Quantified Score

Hi-index	0.00

Visualization

Abstract

Automated dialogue systems delivered over the telephone offer a promising approach to delivering health-related interventions to populations of individuals at low-cost. Over the past two decades, an automated telephone system called Telephone-Linked Care or TLC has been successfully designed and evaluated by the authors and their colleagues. This work has resulted in over twenty systems for various health-related conditions and lifestyle behaviors. This paper describes our approach to developing and writing dialogue for these automated telephone systems, including determining the program objectives, defining the target population, and selecting a theory of behavior change to guide the intervention. Both macro and micro issues are considered in constructing dialogue systems that are engaging for the target population, easy to use, and effective at promoting positive health behaviors and outcomes.