Email: its decision support systems inroads an update

Authors:
Edward J. Lusk
Affiliations:
Faculty of Management and Economics, The Otto-von-Guericke University, Magdeburg, Germany
Venue:
Decision Support Systems
Year:
2006

Citing 3
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Abstract

Email is compared to four communication alternatives: telephone, face-to-face, facsimile, and letter. The survey and analysis are follow-ups to the work of Plaisent and Bernard (1993) [6] [M. Plaisent, P.M. Bernard, Electronic mail: Efficient and effective or a fad?, European Business Review 93 (1993) 27-30]. The results are that email is ranked higher on all five of the attributes analyzed: efficiency, convenience, preference, most-used, and importance. In addition, it appears that email is increasingly taking on the role of DSS, being used in problem-solving, and continues to constitute about half of the activity regarding the exchange of information.