Intention is choice with commitment
Artificial Intelligence
Artificial Intelligence
Social information filtering: algorithms for automating “word of mouth”
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A motivational system for regulating human-robot interaction
AAAI '98/IAAI '98 Proceedings of the fifteenth national/tenth conference on Artificial intelligence/Innovative applications of artificial intelligence
When robots weep: emotional memories and decision-making
AAAI '98/IAAI '98 Proceedings of the fifteenth national/tenth conference on Artificial intelligence/Innovative applications of artificial intelligence
Understanding language understanding: computational models of reading
Understanding language understanding: computational models of reading
Introspective multistrategy learning: on the construction of learning strategies
Artificial Intelligence
Inference and Paraphrase by Computer
Journal of the ACM (JACM)
An architecture for mobile BDI agents
SAC '98 Proceedings of the 1998 ACM symposium on Applied Computing
Computational conflicts: conflict modeling for distributed intelligent systems
Computational conflicts: conflict modeling for distributed intelligent systems
ACM Computing Surveys (CSUR)
Conceptual Information Processing
Conceptual Information Processing
Formalizing Commonsense: Papers by John McCarthy
Formalizing Commonsense: Papers by John McCarthy
Conflict Resolution in Probabilistic Multi-Agent Systems
Proceedings of the Fifteenth International Florida Artificial Intelligence Research Society Conference
Emotions in Intelligent Agents
Proceedings of the Fifteenth International Florida Artificial Intelligence Research Society Conference
On the Training of Mental Reasoning: Searching the Works of Literature
Proceedings of the Fifteenth International Florida Artificial Intelligence Research Society Conference
Agents with or without Emotions?
Proceedings of the Fifteenth International Florida Artificial Intelligence Research Society Conference
Making Robots Conscious of Their Mental States
Machine Intelligence 15, Intelligent Agents [St. Catherine's College, Oxford, July 1995]
A Formal Specification of dMARS
ATAL '97 Proceedings of the 4th International Workshop on Intelligent Agents IV, Agent Theories, Architectures, and Languages
An Analysis of Online Customer Complaints: Implications for Web Complaint Management
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
Question-Answering System for Teaching Autistic Children to Reason about Mental States
Question-Answering System for Teaching Autistic Children to Reason about Mental States
What would they think?: a computational model of attitudes
Proceedings of the 9th international conference on Intelligent user interfaces
Defeasible logic programming: an argumentative approach
Theory and Practice of Logic Programming
Reasoning About Knowledge
Advances in business process management
Data & Knowledge Engineering - Special issue: Advances in business process management
Journal of Intelligent Information Systems
Learning Common Outcomes of Communicative Actions Represented by Labeled Graphs
ICCS '07 Proceedings of the 15th international conference on Conceptual Structures: Knowledge Architectures for Smart Applications
ICCS '08 Proceedings of the 16th international conference on Conceptual Structures: Knowledge Visualization and Reasoning
Learning communicative actions of conflicting human agents
Journal of Experimental & Theoretical Artificial Intelligence
Ranking semantic information for e-government: complaints management
OBI '08 Proceedings of the first international workshop on Ontology-supported business intelligence
Discovering common outcomes of agents' communicative actions in various domains
Knowledge-Based Systems
Concept-based learning of human behavior for customer relationship management
Information Sciences: an International Journal
Assessing plausibility of explanation and meta-explanation in inter-human conflicts
Engineering Applications of Artificial Intelligence
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The paper introduces a knowledge engineering methodology to handle scenarios of inter-human interaction. We focus on the attitudes of the conflicting agents, building the formal framework for the representation of these scenarios as sequences of mental actions of the agents. Developed framework facilitates a domain-independent comparative analysis of the textual scenarios of inter-human interactions, as well as a machine learning technique for estimation of the attitudes of involved agents. The formal model for a special case of conflict (customer complaint) is built and the developed framework is applied to justify the scenario as being a valid (consistent, plausible) or invalid complaint. The result of this study is that complaint validity assessment is possible, taking into account the information about mental actions of involved agents only. A formal representation of the mental world of complainants is constructed, where the mental actions are defined in terms of their beliefs and intentions.