The innovator's dilemma: when new technologies cause great firms to fail
The innovator's dilemma: when new technologies cause great firms to fail
Information rules: a strategic guide to the network economy
Information rules: a strategic guide to the network economy
Management Science
Bundling Information Goods: Pricing, Profits, and Efficiency
Management Science
Developing a framework for analyzing IS sourcing
Information and Management
The Future of Ideas: The Fate of the Commons in a Connected World
The Future of Ideas: The Fate of the Commons in a Connected World
Making Markets: how firms can design and profit from online auctions and exchanges
Making Markets: how firms can design and profit from online auctions and exchanges
Motivation, Knowledge Transfer, and Organizational Forms
Organization Science
A framework for evaluating economics of knowledge management systems
Information and Management
Information and Management
Analyzing the structure of expert knowledge
Information and Management
Making the Case for Investments in Human Effectiveness
Information-Knowledge-Systems Management
Keeping Mum as the Project Goes Under: Toward an Explanatory Model
Journal of Management Information Systems
Barter: mechanism design for a market incented wisdom exchange
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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In writing this paper, our objective was to use the concept of internal market failure to explain why many knowledge management initiatives fall short of expectations. We re-examined the conventional view of knowledge as a pure public good and developed a typology of knowledge as a heterogeneous public good. This permitted us to identify the different sources of internal market failure that impeded knowledge creation and sharing within firms. We then analyzed generic managerial responses to internal market failure and showed how the effectiveness of each response was limited by the nature of knowledge as a tradable commodity. We concluded by presenting a preliminary framework for knowledge management based on the enforcement of dynamic internal property rights. The objective of a dynamic response to internal knowledge market failure was seen as an attempt to balance individual incentives with the need to create and share knowledge throughout the organizational.