Effects of emotional cues transmitted in e-mail communication on the emotions experienced by senders and receivers

Authors:
Yuuki Kato;Shogo Kato;Kanji Akahori
Affiliations:
Graduate School of Decision Science and Technology, Tokyo Institute of Technology, Department of Human System Science, 2-12-1 Ookayama, Meguro-ku, Tokyo 152-8552, Japan;Graduate School of Decision Science and Technology, Tokyo Institute of Technology, Department of Human System Science, 2-12-1 Ookayama, Meguro-ku, Tokyo 152-8552, Japan;Graduate School of Decision Science and Technology, Tokyo Institute of Technology, Department of Human System Science, 2-12-1 Ookayama, Meguro-ku, Tokyo 152-8552, Japan
Venue:
Computers in Human Behavior
Year:
2007

Citing 6
Cited 8

Reducing social context cues: electronic mail in organizational communication

Management Science
Effects of anonymity and evaluative tone on idea generation in computer-mediated groups

Management Science
Connections: new ways of working in the networked organization

Connections: new ways of working in the networked organization
Computers, networks, and work

Global networks
Can computer personalities be human personalities?

International Journal of Human-Computer Studies
Effect of Contents of E-mail Messages on Affections

ICCE '02 Proceedings of the International Conference on Computers in Education

Professorial collaborations via CMC: Interactional dialectics

Computers in Human Behavior
Research on the Emotions Interpreted from Emoticons in Japanese Cellular Telephone Email

Proceedings of the 2007 conference on Supporting Learning Flow through Integrative Technologies
Analysis on Relationships of Emotional Transmissions between Participants and Their Emotional Aspects in Communication Using Bulletin Board System

Proceedings of the 2006 conference on Learning by Effective Utilization of Technologies: Facilitating Intercultural Understanding
The effect of emoticons in simplex and complex task-oriented communication: An empirical study of instant messaging

Computers in Human Behavior
Flaming on YouTube

Computers in Human Behavior
Estimation of conversational activation level during video chat using turn-taking information.

Proceedings of the 10th asia pacific conference on Computer human interaction
Emotishare: emotion sharing on mobile devices

BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
Emotishare: supporting emotion communication through ubiquitous technologies

Proceedings of the 24th Australian Computer-Human Interaction Conference

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper focuses on communication by e-mail. An experiment was conducted to investigate the influence the degree of emotional cues transmitted during e-mail communication has on the emotions experienced by the senders and receivers. Twenty-two participants of this experiment were divided into two groups based on the degrees of emotional cues transmitted: a High group and a Low group. The emotions experienced in the e-mail communication by the High group were then compared to that of the Low group. The results of this experiment showed a tendency for unpleasant emotions such as anger and anxiety to increase when emotional cues transmitted are low (i.e., the Low group). The findings suggest that low degrees of emotional cues transmitted between senders and receivers in e-mail communication tend to cause some misunderstanding.