A preliminary usability evaluation of strategies for seeking online information with elderly people

  • Authors:
  • Sergio Sayago;Josep Blat

  • Affiliations:
  • Universitat Pompeu Fabra, Spain;Universitat Pompeu Fabra, Spain

  • Venue:
  • W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
  • Year:
  • 2007

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Abstract

This short paper describes an experimental study with elderly users comparing three strategies for seeking online information, Google basic search, the Yahoo! Directory and Google advanced search. The effect or three general usability criteria for the elderly, simplicity, difficulties using the mouse and cautious clicking and reading, on the total search time older people spend seeking complex online information with the three strategies has been studied. The hypothesis that basic search is the fastest strategy because it meets the three usability criteria, unlike the other two strategies, is confirmed. Older people were 3 times faster in basic search than in either advanced search or directory. Advanced search was slower than basic search due to information overload but faster than the directory, which was the slowest strategy primarily due to difficulties using the mouse and information overload.