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International Journal of Human-Computer Studies - Understanding work and designing artefacts
Increasing the opportunities for aging in place
CUU '00 Proceedings on the 2000 conference on Universal Usability
CUU '00 Proceedings on the 2000 conference on Universal Usability
An ethnographic approach to design
The human-computer interaction handbook
How universal is good design for older users?
CUU '03 Proceedings of the 2003 conference on Universal usability
Proceedings of the 2003 conference on Designing for user experiences
Universal Access in the Information Society
Applying Web accessibility to Internet portals
Universal Access in the Information Society
Age-centered research-based web design guidelines
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Input devices for web browsing: age and hand effects
Universal Access in the Information Society
Senior users of the internet: lessons from the cybernun study
Universal Access in the Information Society
User study on older adults’ use of the Web and search engines
Universal Access in the Information Society
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Aspects of HCI research for older people
Universal Access in the Information Society
Designing a portal for older users: A case study of an industrial/academic collaboration
ACM Transactions on Computer-Human Interaction (TOCHI)
Interaction Design: Beyond Human Computer Interaction
Interaction Design: Beyond Human Computer Interaction
Personalising web page presentation for older people
Interacting with Computers
Approaches to web search and navigation for older computer novices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A preliminary usability evaluation of strategies for seeking online information with elderly people
W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Discussion: Working spheres or engagements: Implications for designing?
Interacting with Computers
Designing new interfaces for digital interactive television usable by older adults
Computers in Entertainment (CIE) - Social television and user interaction
Towards bridging the accessibility needs of people with disabilities and the ageing community
W4A '08 Proceedings of the 2008 international cross-disciplinary conference on Web accessibility (W4A)
Methods for human - computer interaction research with older people
Behaviour & Information Technology - Designing Computer Systems for and with Older Users
Introducing the Internet to the over-60s: Developing an email system for older novice computer users
Interacting with Computers
Telling the story of older people e-mailing: An ethnographical study
International Journal of Human-Computer Studies
Choosing field methods: a reflection on a RepGrid study
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Improving WCAG for elderly web accessibility
Proceedings of the 28th ACM International Conference on Design of Communication
Designing for older people: a case study in a retirement home
USAB'10 Proceedings of the 6th international conference on HCI in work and learning, life and leisure: workgroup human-computer interaction and usability engineering
Towards designing more accessible interactions of older people with digital TV
ACM SIGACCESS Accessibility and Computing
HCD'11 Proceedings of the 2nd international conference on Human centered design
The effect of vibrotactile feedback on novice older adults in target selection tasks
EHAWC'11 Proceedings of the 2011th international conference on Ergonomics and health aspects of work with computers
How voice augmentation supports elderly web users
The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility
Análise de comportamento da terceira idade ao efetuar uma compra no site Americanas.com
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
Older people's social sharing practices in YouTube through an ethnographical lens
BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
Redesigning web sites for older adults
Proceedings of the 5th International Conference on PErvasive Technologies Related to Assistive Environments
Addressing Challenges in Web Accessibility for the Blind and Visually Impaired
International Journal of Distance Education Technologies
ACCESS: a technical framework for adaptive accessibility support
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
An Adaptive and Book-Oriented Mobile Touch Screen User Interface Concept for Novice Senior Users
Proceedings of International Conference on Advances in Mobile Computing & Multimedia
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This paper reports key findings of a 3-year ethnographical study of the everyday interactions of older people with the web. The data consisted of in-situ observations and conversations with 388 older people while using myriads of web and computer technologies daily. The results revealed that the accessibility barriers that had a more negative effect on the daily interactions of older people with the web were due to their difficulties in remembering steps, understanding web and computer jargon and using the mouse, despite their willingness to use it. These obstacles were much more important than those caused by their difficulties perceiving visual information, understanding icons and using the keyboard. The prioritization of barriers was explained by two key aspects in ageing with new technologies, independency and inclusiveness, and a desired condition of web (user) interfaces, consistency in terminology. These results suggest that these three aspects should be considered carefully in enhancing web accessibility for older people, as well as allowing us to grasp older people's everyday web accessibility barriers. The paper discusses possible ways of making use of these findings to make the web more accessible to older people.