Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
interactions
At home with the technology: an ethnographic study of a set-top-box trial
ACM Transactions on Computer-Human Interaction (TOCHI)
Ethnography, theory and systems design: from intuition to insight
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Reducing the gap between what users know and what they need to know
CUU '00 Proceedings on the 2000 conference on Universal Usability
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Mobile culture of children and teenagers in Finland
Perpetual contact
Designing computer systems for older adults
The human-computer interaction handbook
An ethnographic approach to design
The human-computer interaction handbook
How universal is good design for older users?
CUU '03 Proceedings of the 2003 conference on Universal usability
Using familiar technologies in unfamiliar ways and learning from the old about the new
Universal Access in the Information Society
Universal Access in the Information Society
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Five qualitative research methods to make iTV applications universally accessible
Universal Access in the Information Society
Computer use has no demonstrated impact on the well-being of older adults
International Journal of Human-Computer Studies
Aspects of HCI research for older people
Universal Access in the Information Society
When second wave HCI meets third wave challenges
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Designing a portal for older users: A case study of an industrial/academic collaboration
ACM Transactions on Computer-Human Interaction (TOCHI)
Approaches to web search and navigation for older computer novices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing technology with older people
Universal Access in the Information Society
Discussion: Working spheres or engagements: Implications for designing?
Interacting with Computers
Responsibilities and implications: further thoughts on ethnography and design
Proceedings of the 2007 conference on Designing for User eXperiences
Methods for human - computer interaction research with older people
Behaviour & Information Technology - Designing Computer Systems for and with Older Users
Representations and requirements: the value of ethnography in system design
Human-Computer Interaction
Ethnography considered harmful
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Home-based communication system for older adults and their remote family
Computers in Human Behavior
Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibililty (W4A)
The potential of adaptive interfaces as an accessibility aid for older web users
Proceedings of the 2010 International Cross Disciplinary Conference on Web Accessibility (W4A)
Towards accessible interactions with pervasive interfaces, based on human capabilities
ICCHP'10 Proceedings of the 12th international conference on Computers helping people with special needs: Part I
Designing for older people: a case study in a retirement home
USAB'10 Proceedings of the 6th international conference on HCI in work and learning, life and leisure: workgroup human-computer interaction and usability engineering
Towards designing more accessible interactions of older people with digital TV
ACM SIGACCESS Accessibility and Computing
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: users diversity - Volume Part II
Investigating familiar interactions to help older adults learn computer applications more easily
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
Older people's social sharing practices in YouTube through an ethnographical lens
BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
International Journal of Human-Computer Studies
UAHCI'13 Proceedings of the 7th international conference on Universal Access in Human-Computer Interaction: applications and services for quality of life - Volume Part III
An investigation on Ribbon interface design guidelines for people with less computer literacy
Computer Standards & Interfaces
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While e-mail is the Internet application most used by older people, very little is known about how they interact with e-mail systems and use them in their daily lives. We undertook a 3-year ethnographical study aimed at revealing and explaining real life e-mailing. We describe and discuss the nature of e-mail use in terms of social circles; frequency, type of content and patterns of communication; relationship with other technologies and activities; motivation and interactive experiences. Within this context of everyday use, we uncover and explain the (relative) importance of several interaction barriers, such as cognitive load, difficulties using input devices and perception of visual information. We claim that cognitive difficulties are much more relevant than difficulties in reading from the screen, for instance, so challenging results of current HCI research with older people. We show and discuss some implications for designing better e-mail systems (and interactive technologies) for older people.