Cognitive walkthroughs: a method for theory-based evaluation of user interfaces
International Journal of Man-Machine Studies
Finding usability problems through heuristic evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Disconnected: Haves and Have-Nots in the Information Age
Disconnected: Haves and Have-Nots in the Information Age
Paper versus computer implementations as mockup scenarios for heuristic evaluation
INTERACT '90 Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction
Web usability and age: how design changes can improve performance
CUU '03 Proceedings of the 2003 conference on Universal usability
Designing a multimedia conversation aid for reminiscence therapy in dementia care environments
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Older adults and web usability: is web experience the same as web expertise?
CHI '04 Extended Abstracts on Human Factors in Computing Systems
A study of web usability for older adults seeking online health resources
ACM Transactions on Computer-Human Interaction (TOCHI)
Research-derived web design guidelines for older people
Proceedings of the 7th international ACM SIGACCESS conference on Computers and accessibility
The impact of aging on access to technology
ACM SIGACCESS Accessibility and Computing
Training wheels for older users
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
Co-creation and user-generated content-elderly people's user requirements
Computers in Human Behavior
Telling the story of older people e-mailing: An ethnographical study
International Journal of Human-Computer Studies
Introducing the Internet to the over-60s: Developing an email system for older novice computer users
Interacting with Computers
Finger instead of mouse: touch screens as a means of enhancing universal access
ERCIM'02 Proceedings of the User interfaces for all 7th international conference on Universal access: theoretical perspectives, practice, and experience
Elderly users in ambient intelligence: does an avatar improve the interaction?
ERCIM'06 Proceedings of the 9th conference on User interfaces for all
An e-health platform for the elderly population: The butler system
Computers & Education
Understanding the new digital divide-A typology of Internet users in Europe
International Journal of Human-Computer Studies
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Butler is a multi-application system based on Internet technology and virtual reality, designed to meet the needs of elderly users. Its objectives are to assist elderly populations in accessing technology and new forms of communication, replicating, as far as possible the way of lineal interaction that this population group had traditionally to interact with information in order to facilitate the first contacts with technology. Butler is equipped with e-mail, videoconferencing, blogging, access to the Internet through a well-known web search engine, image and sound gallery, new contacts searcher, and two virtual reality environments. In this paper we describe Butler's most relevant features taking into account the usability design process and the usability evaluation of the system, which, after pilot testing, have proven to be highly acceptable and satisfactory to users. We also present the results of evaluations pertaining to the iconography used in the program, the navigation and users' help design process, and the first functional prototype, all of which were designed and redesigned with the aid of web heuristics and guidelines for the web design for elderly users. Results suggest important features to be taken into account when designing and developing this sort of application for the elderly.