Patterns of sharing customizable software
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Tasks-in-interaction: paper and screen based documentation in collaborative activity
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Looking at ourselves: an examination of the social organisation of two research laboratories
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Evaluating opportunities for design capture
Design rationale
The affordances of media spaces for collaboration
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Information and Organizations
Future Generation Computer Systems
Framing design in the third paradigm
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hello World! --- Experiencing Usability Methods without Usability Expertise
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
System administrators as broker technicians
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Telling the story of older people e-mailing: An ethnographical study
International Journal of Human-Computer Studies
Ethnography and information systems development: Ethnography of, for and within is development
Information and Software Technology
PeerCare: Supporting Awareness of Rhythms and Routines for Better Aging in Place
Computer Supported Cooperative Work
Participatory innovation: a research agenda
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Fieldwork for requirements: Frameworks for mobile healthcare applications
International Journal of Human-Computer Studies
Design methods as discourse on practice
Proceedings of the 16th ACM international conference on Supporting group work
Distributed ontology building as practical work
International Journal of Human-Computer Studies
Ethnographic video as design specs
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Information and Software Technology
Exploring the impact of cultures on web usability test
HCD'11 Proceedings of the 2nd international conference on Human centered design
Sketching in software and hardware Bluetooth as a design material
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Using real-life troubleshooting interactions to inform self-assistance design
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Provotypes for participatory innovation
Proceedings of the Designing Interactive Systems Conference
Testing the integration of smartphone-enabled ethnography with design
Proceedings of the 24th Australian Computer-Human Interaction Conference
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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For a number of reasons, systems designers have recently shown considerable interest in ethnography. For the most part, this has been used as a method for the specification of end-user requirements for systems. In this article, I argue that most of this interest is predicated in a misunderstanding of ethnography's role in social science. Instead of focusing on its analytic aspects, designers have defined it as a form of data collection. They have done this for very good, design-relevant reasons, but designers do not need ethnography to do what they wish to do. In the central part of this article, I introduce and illustrate an approach to analytic ethnography in human-computer interaction. In the latter sections I take this approach and show how it opens up the play of possibilities for design. These possibilities are illustrated by counterpoising a summary logic of organizational structure such as that associated with the calculus of efficiency and productivity with the local logics of daily organizational life.