Using a cognitive model to generate web navigation support

Authors:
Herre van Oostendorp;Ion Juvina
Affiliations:
Center for Content and Knowledge Engineering, Institute of Information and Computing Sciences, Utrecht University, Padualaan 14, 3584 CH Utrecht, The Netherlands;Department of Psychology, Carnegie Mellon University, USA
Venue:
International Journal of Human-Computer Studies
Year:
2007

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Abstract

A computational cognitive model of web navigation is proposed. Based on theories and models of text comprehension and web navigation, the plausibility of the proposed model is discussed. The model was used to generate navigation support and this support was offered to users in real time during their navigation sessions, in two experiments. In the first experiment navigation support was offered in the auditory modality and it had a positive effect on user's task performance, especially for users with low spatial abilities. In the second experiment navigation support was offered in the visual modality and users positively evaluated it. Users navigated in a more structured way, judged the system as more usable, and perceived themselves as less disoriented. Support did also here lead to better task performance. Finally, some aspects concerning further enhancement of the validity of the proposed model and its practical relevance are discussed.