How interface agents affect interaction between humans and computers

Authors:
Jodi Forlizzi;John Zimmerman;Vince Mancuso;Sonya Kwak
Affiliations:
Human-Computer Interaction Institute and School of Design, Carnegie Mellon University, Pittsburgh, PA;Human-Computer Interaction Institute and School of Design, Carnegie Mellon University, Pittsburgh, PA;School of Information Systems, Carnegie Mellon University, Pittsburgh, PA;Korean Advanced Institute of Science and Technology
Venue:
DPPI '07 Proceedings of the 2007 conference on Designing pleasurable products and interfaces
Year:
2007

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Abstract

For many years, the HCI community has harbored a vision of interacting with intelligent, embodied computer agents. However, the reality of this vision remains elusive. From an interaction design perspective, little is known about how to specifically design an embodied agent to support the task it will perform and the social interactions that will result. This paper presents design research that explores the relationship between the visual features of embodied agents and the tasks they perform, and the social attributions that result. Our results show a clear link between agent task and agent form and reveals that people often prefer agents who conform to gender stereotypes associated with tasks. Based on the results of this work, we provide a set of emerging design considerations to help guide interaction designers in creating the visual form of embodied agents.