Let Go to Grow: Escaping the Commodity Trap, First Edition
Let Go to Grow: Escaping the Commodity Trap, First Edition
An overview of IBM service management
IBM Systems Journal
An integration model for organizing IT service management
IBM Systems Journal
Integrated change and configuration management
IBM Systems Journal
Integration of domain-specific IT processes and tools in IBM service management
IBM Systems Journal
From a technology-oriented to a service-oriented approach to IT management
IBM Systems Journal
Electronic Commerce Research and Applications
Business and information technology alignment through business service orientation
ICAI'10 Proceedings of the 11th WSEAS international conference on Automation & information
Business and information technology alignment through business service orientation
CIT'10 Proceedings of the 4th international conference on Communications and information technology
A methodical procedure for designing consumer oriented on-demand IT service propositions
Information Systems and e-Business Management
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The current stage of information technology (IT) evolution focuses on moving from a technology-based to a services-based orientation. To that end, IT leadership has had to shift from focusing primarily on technological issues to learning to manage IT like a business, with IT services as the primary "product" produced and consumed by customers. The Component Business ModelTM for the Business of IT (CBMBolT) provides a powerful, flexible new perspective of IT as a means to assist with strategic decision making. The foundation of CBMBoIT is the IBM Process Reference Model for IT (PRM-IT), which describes the underlying process activity flows. This paper describes the Component Business Model and the PRM-IT and gives examples of IT environments in order to illustrate how using these models can aid executives in illuminating strategic options that may be overlooked using conventional atomistic approaches.