CMMI Guidlines for Process Integration and Product Improvement
CMMI Guidlines for Process Integration and Product Improvement
The dawning of the autonomic computing era
IBM Systems Journal
Adding value to the IT organization with the component business model
IBM Systems Journal
IBM service management architecture
IBM Systems Journal
Integrated change and configuration management
IBM Systems Journal
The process of building a process manager: architecture and design patterns
IBM Systems Journal
The process of building a process manager: architecture and design patterns
IBM Systems Journal
From a technology-oriented to a service-oriented approach to IT management
IBM Systems Journal
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Business and information technology alignment through business service orientation
ICAI'10 Proceedings of the 11th WSEAS international conference on Automation & information
Business and information technology alignment through business service orientation
CIT'10 Proceedings of the 4th international conference on Communications and information technology
An approach to achieve IT agility by combining SOA with ITSM
International Journal of Information Technology and Management
State of the art: business service and its impacts on manufacturing
Journal of Intelligent Manufacturing
The role of decision-making support systems in IT service management processes
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
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Information technology has become a key enabler for businesses in a wide variety of sectors (such as banking and health care) and is increasingly used to deliver their services. For these businesses, service excellence is increasingly a competitive differentiator, as customers need to rapidly adapt to changing conditions in the marketplace and create and deploy new services quickly and efficiently. However, service excellence can only be achieved through effective and efficient service management. IBM Service Management is an initiative to help businesses increase the efficiency and effectiveness of their services over the complete life cycle of service creation, deployment, and operations. IBM is bringing together the capabilities of its hardware, software, and consulting services organizations to help customers design, build, deploy, and manage these business services. IBM is also working closely with business partners and industry standards organizations to make this an industry-wide initiative. In this paper, we describe IBM Service Management and its role in improving all aspects of business services.