Data integration through database federation
IBM Systems Journal
IBM service management architecture
IBM Systems Journal
Integrated change and configuration management
IBM Systems Journal
An overview of IBM service management
IBM Systems Journal
IBM service management architecture
IBM Systems Journal
Integrated change and configuration management
IBM Systems Journal
Integration of domain-specific IT processes and tools in IBM service management
IBM Systems Journal
From a technology-oriented to a service-oriented approach to IT management
IBM Systems Journal
Management as a Service for IT Service Management
ICSOC '08 Proceedings of the 6th International Conference on Service-Oriented Computing
DRACA: decision support for root cause analysis and change impact analysis for CMDBs
CASCON '09 Proceedings of the 2009 Conference of the Center for Advanced Studies on Collaborative Research
Toward transforming business continuity services
IBM Journal of Research and Development
Improving data-center efficiency for a smarter planet
IBM Journal of Research and Development
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In this paper, we present the architecture of the IBM Tivoli® Change and Configuration Management Database. Its main features include a rich data model, automatic discovery of data for configuration items, visualization of application dependencies on configuration items, and multicustomer support. We discuss implementation topics, such as relationship management, composite configuration items, data federation, reconciliation of data from different sources, a security model for multicustomer support, and integration of change-management and configuration-management processes.