Data integration through database federation
IBM Systems Journal
An overview of IBM service management
IBM Systems Journal
Integrated change and configuration management
IBM Systems Journal
The process of building a process manager: architecture and design patterns
IBM Systems Journal
Integration of domain-specific IT processes and tools in IBM service management
IBM Systems Journal
From a technology-oriented to a service-oriented approach to IT management
IBM Systems Journal
Evolving standards for IT service management
IBM Systems Journal
Achieving continuous availability of IBM systems infrastructures
IBM Systems Journal
Life cycle and characteristics of services in the world of cloud computing
IBM Journal of Research and Development
Implementing service oriented architecture - a case study
International Journal of Business Information Systems
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In this paper we describe the IBM Service Management (ISM) architecture, a service-oriented architecture designed to automate and simplify the management of business services. We describe the four major components of ISM: portal-based user interfaces, a process layer that includes the process runtime and service management solutions, an information layer that includes a configuration management database, and operational management products and their integration with service management processes. We describe the way in which the service management solutions are based on industry best practices, and in particular ITIL® (Information Technology Infrastructure Library®). We discuss our experiences implementing ISM and conclude with ideas for future work, including how ISM lays out the groundwork for the future implementation of autonomic functions.