The Vision of Autonomic Computing
Computer
The dawning of the autonomic computing era
IBM Systems Journal
A Framework for Failure Impact Analysis and Recovery with Respect to Service Level Agreements
SCC '05 Proceedings of the 2005 IEEE International Conference on Services Computing - Volume 02
Total recall: system support for automated availability management
NSDI'04 Proceedings of the 1st conference on Symposium on Networked Systems Design and Implementation - Volume 1
Adding value to the IT organization with the component business model
IBM Systems Journal
IBM service management architecture
IBM Systems Journal
The process of building a process manager: architecture and design patterns
IBM Systems Journal
Evolving standards for IT service management
IBM Systems Journal
Integrated change and configuration management
IBM Systems Journal
From high availability and disaster recovery to business continuity solutions
IBM Systems Journal
e-government: ITIL-based service management case study
Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services
| Hi-index | 0.00 |
In this paper we focus on the integration of domain-specific information technology (IT) processes and tools in the IBM Service Management architecture, a service-oriented software architecture that automates and simplifies the management of IT services. The IT processes are based on a generalized concept of service management that incorporates best practices, such as those defined by the Information Technology Infrastructure Library® (ITIL®). The IT tools are the operational management tools in various domains, such as monitoring, network management, and provisioning. We refer to implementation of IT processes as Process Managers. We first describe three typical scenarios in which integrating the domain-specific IT processes through the use of PMs increases the level of automation. Then, we illustrate the benefits to be gained from integrating IT processes and tools and describe the design of four PMs: the Service Level Process Manager, the IBM Tivoli Availability Process Manager, the IBM Tivoli Capacity Process Manager, and the IT Service Continuity Process Manager.