Crossmedia application design: exploring linear and non-linear narrative abilities
Proceedings of the 26th annual ACM international conference on Design of communication
Task patterns for e-government services
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
Mídia cruzada em serviços de governo: conceito e aplicação
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
Utilization of pervasive IT compromised?: understanding the adoption and use of a cross media system
Proceedings of the 7th International Conference on Mobile and Ubiquitous Multimedia
Crossmedia Systems Constructed around Human Activities: A Field Study and Implications for Design
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
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This paper presents a process to plan for application of cross media concepts to a government service. X-gov is defined as the orchestration of several media to deliver an e-government service. X-gov has the potential to increase access and enhance interactivity between citizens and government institutions. In order to keep government applications consistent, we propose in this paper a process to map media support to government services. The paper also reports on a case study of x-gov in an affordable housing program.