Total quality management: are information systems managers ready?
Information and Management
Principles of Information Systems: A Managerial Approach
Principles of Information Systems: A Managerial Approach
Management Information Systems: Managing Information Technology in the E-Business Enterprise
Management Information Systems: Managing Information Technology in the E-Business Enterprise
A modelling technique for re-engineering business processes controlled by ISO 9001
Computers in Industry
Management Information Systems: Managing the Digital Firm (10th Edition)
Management Information Systems: Managing the Digital Firm (10th Edition)
Situated information systems: supporting routine activity in organisations
International Journal of Business Information Systems
Three new features of innovation brought about by information and communication technology
International Journal of Information Technology and Management
Performance evaluation on quality of Asian e-government websites – an AHP approach
International Journal of Business Information Systems
A comparison of Asian e-government websites quality: using a non-parametric test
International Journal of Business Information Systems
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Currently, the global community has been aggressive in attaining Total Quality Management (TQM) strategies by implementing ISO 9001:2000 standard. Besides being a favourable situation for achieving the objectives of TQM, this situation opens avenues for leveraging the effectiveness of the continuous quality improvement journey. Amongst them is the integration of information systems with ISO 9001:2000 standard. This paper reports a module of a major research project, which is being carried out to fulfill this imperative. This module of research work has been carried out by developing an information system for the fifth clause of ISO 9001:2000 standard. This clause enumerates the management responsibility towards enhancing the effectiveness of ISO 9001:2000 based quality management system. After designing the information system of this clause, an implementation study was conducted in an Indian high technology oriented small size company. The experiences gained by conducting this implementation study were used to develop a roadmap for implementing this information system.