Game theoretic reasoning in multi-agent coordination by negotiation with a trusted third party
Proceedings of the third annual conference on Autonomous Agents
Communications of the ACM
Analyzing the economic efficiency of eBay-like online reputation reporting mechanisms
Proceedings of the 3rd ACM conference on Electronic Commerce
On maximizing service-level-agreement profits
Proceedings of the 3rd ACM conference on Electronic Commerce
Contract-driven creation and operation of virtual enterprises
Computer Networks: The International Journal of Computer and Telecommunications Networking
An effort estimation model for implementing ISO 9001
ISESS '95 Proceedings of the 2nd IEEE Software Engineering Standards Symposium
Cross-Organizational Transaction Support for E-Services in Virtual Enterprises
Distributed and Parallel Databases
An agency theory model of ERP implementation
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
An EREC framework for e-contract modeling, enactment and monitoring
Data & Knowledge Engineering - Special issue: Contract-driven coordination and collaboration in the internet context
Cremona: an architecture and library for creation and monitoring of WS-agreents
Proceedings of the 2nd international conference on Service oriented computing
SLA based profit optimization in autonomic computing systems
Proceedings of the 2nd international conference on Service oriented computing
Defining and Monitoring Service-Level Agreements for Dynamic e-Business
LISA '02 Proceedings of the 16th USENIX conference on System administration
Principal agent theory and its application to analyze outsourcing of software development
EDSER '05 Proceedings of the seventh international workshop on Economics-driven software engineering research
A framework for information technology outsourcing risk management
ACM SIGMIS Database
The monitorability of service-level agreements for application-service provision
WOSP '07 Proceedings of the 6th international workshop on Software and performance
Efficient algorithms for Web services selection with end-to-end QoS constraints
ACM Transactions on the Web (TWEB)
Reliable QoS monitoring based on client feedback
Proceedings of the 16th international conference on World Wide Web
Improving Temporal-Awareness of WS-Agreement
ICSOC '07 Proceedings of the 5th international conference on Service-Oriented Computing
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Service Level Agreements (SLAs) are increasing their importance in the context of process integration across organizations. Literature on SLA and, generally, contracts, draws mainly from microeconomic theory and system engineering aspects, such as automated negotiation of QoS. We underline the need for integrating the microeconomic theoretical basis and the engineering approach to contract management. Specifically, we focus on mechanisms to reduce adverse selection and moral hazard risks in automated contract lifecycle. Our SLA-oriented framework, in particular, introduces penalties and the temporal approach to SLA management as preliminary mechanisms to reduce such risks in principal-agents relationships.