Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
User participation and democracy: a discussion of Scandinavian research on systems development
Scandinavian Journal of Information Systems
User involvement in e-government development projects
Proceedings of the third Nordic conference on Human-computer interaction
What's In a Field - Exploring the eGoverment Domain
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 5 - Volume 05
E-government and NPM: a perfect marriage?
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Work-Oriented Design of Computer Artifacts
Work-Oriented Design of Computer Artifacts
Towards a roadmap for user involvement in e-government service development
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Knowledge Capture in E-Services Development: A Prosperous Marriage?
International Journal of Systems and Service-Oriented Engineering
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eGovernment is often put forward as a transformation supporting empowerment and democracy, building on principles such as `citizen-driven' and `citizen-centered' development. In addition it is often symbolized by a technology-laden and romantic progressivism. In this article this picture is analyzed from the perspective of the ones supposed to put eGovernment into practice. A model to analyze our relation with technology laden governmental development is put forward. The results, resting on a large scale empirical study in a local municipality, show that a remarkably high number of civic servants (acting in their role as citizens) did not see any possibility to change the transformation if they thought it not to serve the citizens. Implying that there is still a long way to go to live up to such beautiful proclamations, and also highlights the question whether `citizen-driven eGovernment' is an accurate framing?