Why people do and don't wear active badges: a case study
Computer Supported Cooperative Work
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
E-privacy in 2nd generation E-commerce: privacy preferences versus actual behavior
Proceedings of the 3rd ACM conference on Electronic Commerce
Unifying collaborative and content-based filtering
ICML '04 Proceedings of the twenty-first international conference on Machine learning
People-to-People-to-Geographical-Places: The P3 Framework for Location-Based Community Systems
Computer Supported Cooperative Work
Constrained Wiki: an Oxymoron?
Proceedings of the 2006 international symposium on Wikis
Wikis of locality: insights from the open guides
Proceedings of the 2006 international symposium on Wikis
Online forums supporting grassroots participation in emergency preparedness and response
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Finding your way with CampusWiki: a location-aware wiki
CHI '07 Extended Abstracts on Human Factors in Computing Systems
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Ubiquitous Recommendation Systems
Computer
Design science in information systems research
MIS Quarterly
User experience of social ad hoc networking: findings from a large-scale field trial of TWIN
Proceedings of the 9th International Conference on Mobile and Ubiquitous Multimedia
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With the advent of extensive wireless networks that blanket physically compact urban enclaves such as office complexes, shopping centers, or university campuses, it is possible to create software applications that provide location-based mobile/online services. One such application is CampusWiki, which integrates location information into a wiki structure. In the design science research reported in this paper, we employed a form of "action research" in which we engaged users as participants in an iterative process of designing and evaluating CampusWiki. Two qualitative studies were undertaken early in the design process in which semi-structured interviews were used to assess potential users' reactions to CampusWiki. Through this research, the designers were able to assess whether their intentions matched the mental models of potential users of the application. The results showed that although many of the perceived benefits were as designed by the developers, a misunderstanding of the location-aware feature led users to unanticipated concerns and expectations. These findings are important in guiding designers and implementers on the desirable and possibly undesirable features of such systems.