User-tailorable systems: pressing the issues with buttons
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What's wrong with speech-act theory
Computer Supported Cooperative Work
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Tailoring as Collaboration: The Mediating Role of Multiple Representations and ApplicationUnits
Computer Supported Cooperative Work
Process mining: a research agenda
Computers in Industry - Special issue: Process/workflow mining
What a to-do: studies of task management towards the design of a personal task list manager
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Meta-design: a manifesto for end-user development
Communications of the ACM - End-user development: tools that empower users to create their own software solutions
End User Development (Human-Computer Interaction Series)
End User Development (Human-Computer Interaction Series)
Rethinking CSCW systems: the architecture of MILANO
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
A framework for light-weight composition and management of ad-hoc business processes
TAMODIA'07 Proceedings of the 6th international conference on Task models and diagrams for user interface design
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The need to involve business users in process modeling is largely perceived in the context of Business Process Management systems. This can facilitate the elaboration of consistent process models which are better turned to users' needs and organizational changes. Despite the variety of tools and notations, process modeling remains hardly accessible for business users, who lack advanced technical skills. This paper presents an integrated approach for end-user driven business process modeling which uses web service based activity tracking to generate weakly-structured process models by capturing data on personal task management. These models can be adapted and reused for ad-hoc process support or exported to formal workflows by delivering the business knowledge to process designers and software developers. Interconnection of ad-hoc and formal workflows results in enhanced process flexibility and allows complementation of formal workflows through deviations at runtime. The approach is validated through the Collaborative Task Management (CTM) prototype.