International Journal of Man-Machine Studies
Human interface aspects of expert systems
Intelligent Systems in a Human Context: Development, Implications, and Applications
Smalltalk scaffolding: a case study of minimalist instruction
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information filtering and information retrieval: two sides of the same coin?
Communications of the ACM - Special issue on information filtering
Case-based retrieval interface adapted to customer-initiated dialogues in help desk operations
AAAI '94 Proceedings of the twelfth national conference on Artificial intelligence (vol. 1)
Applying case-based reasoning: techniques for enterprise systems
Applying case-based reasoning: techniques for enterprise systems
A case-based approach using inductive indexing for corporate bond rating
Decision Support Systems - Decision-making and E-commerce systems
E-Commerce and Intelligent Methods
E-Commerce and Intelligent Methods
Learning to Improve Case Adaption by Introspective Reasoning and CBR
ICCBR '95 Proceedings of the First International Conference on Case-Based Reasoning Research and Development
Refining Conversational Case Libraries
ICCBR '97 Proceedings of the Second International Conference on Case-Based Reasoning Research and Development
Improving the Interfaces to Interactive Case Memories
Proceedings of the First United Kingdom Workshop on Progress in Case-Based Reasoning
Case‐Based Reasoning: an overview
AI Communications
Information Processing and Management: an International Journal
Integrating both Wikis and XML with case bases to facilitate case base development and maintenance
Expert Systems with Applications: An International Journal
Journal of Computational Methods in Sciences and Engineering
Improving user experience with case-based reasoning systems using text mining and Web 2.0
Expert Systems with Applications: An International Journal
A conceptual model for HCI design cases
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
Hi-index | 12.06 |
Case-based reasoning (CBR) is an innovative approach for problem solving. The concept of CBR is that people solve problems by retrieving past solutions based on similar problems. These new solutions are adapted from the old solutions to solve the new problem. Case-based reasoning (CBR) in computer applications has drawn considerable attention over the last 20 years with a large number of successful computer applications including those that assist with customer support, sales support, diagnostics, and help-desk systems. However, most studies on applications that implement case-based reasoning have used system-based design research and have focused on functional capability and implementation. Little attention has been given to user interface design in CBR systems. In this article, we provide a review of case retrieval interfaces of CBR systems. Based on this review and our own CBR interface design experience, insights for designing conversational and feature-based CBR user interfaces are provided.