Shift Changes, Updates, and the On-Call Architecture in Space Shuttle Mission Control
Computer Supported Cooperative Work
Not all sharing is equal: the impact of a large display on small group collaborative work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
An observational study on information flow during nurses' shift change
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Transactive memory in trauma resuscitation
Proceedings of the 2008 ACM conference on Computer supported cooperative work
You've covered: designing for in-shift handoffs in medical practice
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
Teamwork Errors in Trauma Resuscitation
ACM Transactions on Computer-Human Interaction (TOCHI)
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Information transfer under time pressure and stress often leads to information loss. This paper studies the characteristics and problems of information handover from the emergency medical services (EMS) crew to the trauma team when a critically injured patient arrives to the trauma bay. We consider the characteristics of the handover process and the subsequent use of transferred information. Our goal is to support the design of technology for information transfer by identifying specific challenges faced by EMS crews and trauma teams during handover. Data were drawn from observation and video recording of 18 trauma resuscitations. The study shows how EMS crews report information from the field and the types of information that they include in their reports. Particular problems occur when reports lack structure, continuity, and complete descriptions of treatments given en route. We also found that trauma team members have problems retaining reported information. They pay attention to the items needed for immediately treating the patient and inquire about other items when needed during the resuscitation. The paper identifies a set of design challenges that arise during information transfer under time pressure and stress, and discusses characteristics of potential technological solutions.