Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Human factors in alarm design
Design of cooperative systems in complex dynamic environments
Expertise and technology
Cooperative work in mission operations: analysis and implications for computer support
Computer Supported Cooperative Work
Voice Loops as Coordination Aids in Space ShuttleMission Control
Computer Supported Cooperative Work
Technology in Action
Human interaction with lights-out automation: a field study
HICS '96 Proceedings of the 3rd Symposium on Human Interaction with Complex Systems (HICS '96)
Proceedings of the third Nordic conference on Human-computer interaction
Accountability in an alarming environment
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Agent coordination and communication in sociotechnological systems: Design and measurement issues
Interacting with Computers
From the certainty of information transfer to the ambiguity of intuition
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Information Alignment and Task Coordination in Organizations: An 'Information Clutch' Metaphor
Information Systems Management
Coordinating high-interdependency tasks in asymmetric distributed teams
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Cooperative Advocacy: An Approach for Integrating Diverse Perspectives in Anomaly Response
Computer Supported Cooperative Work
Information handover in time-critical work
Proceedings of the ACM 2009 international conference on Supporting group work
The development of a web-based resident sign-out training program
SMC'09 Proceedings of the 2009 IEEE international conference on Systems, Man and Cybernetics
Computer Supported Cooperative Work
Constructing CSCW: The First Quarter Century
Computer Supported Cooperative Work
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In domains such as nuclear power, industrialprocess control, and space shuttle missioncontrol, there is increased interest inreducing personnel during nominal operations. An essential element in maintaining safeoperations in high risk environments with this`on-call' organizational architecture is tounderstand how to bring called-in practitionersup to speed quickly during escalatingsituations. Targeted field observations wereconducted to investigate what it means toupdate a supervisory controller on the statusof a continuous, anomaly-driven process in acomplex, distributed environment. Sixteenshift changes, or handovers, at the NASAJohnson Space Center were observed during theSTS-76 Space Shuttle mission. The findingsfrom this observational study highlight theimportance of prior knowledge in the updatesand demonstrate how missing updates can leaveflight controllers vulnerable to beingunprepared. Implications for mitigating riskin the transition to `on-call' architecturesare discussed.