What Properties Make Scenarios Useful in Design for Usability?

  • Authors:
  • Kentaro Go

  • Affiliations:
  • Interdisciplinary Graduate School of Medicine and Engineering, University of Yamanashi, Kofu, Japan 400-8511

  • Venue:
  • HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
  • Year:
  • 2009

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Abstract

As described herein, we propose heuristics of scenario for designing usable products. From a structural viewpoint, a similarity exists between the definition of usability in ISO 9241-11 and the concept of scenario for designing a product, which suggests what elements a scenario should include and how designers should incorporate it into a human-centered design process. Particularly, this paper presents the argument that a scenario should include what a user accomplishes, sees, hears, and thinks, and how the user does them so that designers become capable of evaluating the effectiveness, efficiency, and satisfaction of goal achievement from a usability perspective.