Design and Implementation of a Virtual Salesclerk

  • Authors:
  • Christopher Mumme;Niels Pinkwart;Frank Loll

  • Affiliations:
  • Clausthal University of Technology, Clausthal-Zellerfeld, Germany;Clausthal University of Technology, Clausthal-Zellerfeld, Germany;Clausthal University of Technology, Clausthal-Zellerfeld, Germany

  • Venue:
  • IVA '09 Proceedings of the 9th International Conference on Intelligent Virtual Agents
  • Year:
  • 2009

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Abstract

This paper describes the design and implementation of a virtual agent that is capable of providing customers in a 3D online shop with advice. Based on a product knowledge base, a conversation model and a model of the shop, the agent communicates with the customer through text based dialogues and leads the customer through the virtual world using gestures.