A framework and methodology for knowledge management system implementation

  • Authors:

  • Hanlie Smuts;Alta van der Merwe;Marianne Loock;Paula Kotzé

  • Affiliations:

  • University of South Africa, and Telephone Networks (Pty) Ltd., Cresta, South Africa;University of South Africa, Pretoria, South Africa;University of South Africa, UNISA, South Africa;University of South Africa, Pretoria, South Africa

  • Venue:
  • Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
  • Year:
  • 2009

Quantified Score

Hi-index 0.00

Visualization

Abstract

Knowledge assets are of far greater value than any tangible asset and provide organisations with the basis for creating a sustainable competitive advantage. The nature of knowledge and knowledge management have given rise to a range of different definitions of knowledge management systems that enable organisations to convert their knowledge into actionable information that provides them with a competitive edge and innovative capability. Such an implementation process is a comprehensive course of action that requires focus and commitment through-out the organisation in order to achieve results, yet no universally accepted framework or methodology for such a process exists. This paper analyses and describes enhancements to a 12-step process derived by Calabrese and Orlando [6] to implement a knowledge management system aimed at providing a more comprehensive framework and methodology for knowledge management system implementation. These enhancements are based on findings relating to a knowledge management proof of concept implementation conducted at one of the major mobile telecommunication operators in South Africa.