The knowledge management toolkit: practical techniques for building a knowledge management system
The knowledge management toolkit: practical techniques for building a knowledge management system
A systems thinking framework for knowledge management
Decision Support Systems - Knowledge management support of decision making
Building Organizational Intelligence: A Knowledge Management Primer
Building Organizational Intelligence: A Knowledge Management Primer
Information Systems Frontiers in Knowledge Management
Information Systems Frontiers
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
An investigation of knowledge management implementation strategies
SAICSIT '03 Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
The IT professional and knowledge management: researching the Irish perspective
International Journal of Business Information Systems
A framework and methodology for knowledge management system implementation
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
International Journal of Knowledge Management
The Practice of Jordanian Business to Attain Customer Knowledge Acquisition
International Journal of Knowledge Management
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This paper outlines ongoing research in the area of knowledge management implementation strategies. An investigation of the literature reveals that when organisations initiate a knowledge management effort, most of them tend to over-emphasise the role of information technology at the expense of the human factor. A preliminary survey of local organisations using Duffy's Knowledge Management Benchmarking Questionnaire confirms these findings. This paper then proposes a framework that will address the shortcomings in current knowledge management implementation strategies. The framework consists of three main interlinked components: Knowledge Management of the Organisation, People, and Infrastructure and Processes. The framework focuses on the importance of aligning the knowledge management strategy of the organisation with the overall business strategy of the organisation. The culture and managing the culture change when implementing knowledge management are also dealt with. Furthermore, the framework recommends a holistic approach to managing knowledge.