Decision Support Systems - Knowledge management support of decision making
Decision Support Systems - Knowledge management support of decision making
The Social Life of Information
The Social Life of Information
Knowledge Management: Best Practices in Europe
Knowledge Management: Best Practices in Europe
Knowledge and Organization: A Social-Practice Perspective
Organization Science
Exploration vs. Exploitation: An Empirical Test of the Ambidexterity Hypothesis
Organization Science
The design, development, and validation of a knowledge-based organizational learning support system
Journal of Management Information Systems
Facilitating Interorganizational Learning with Information Technology
Journal of Management Information Systems
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
Organization memory: Review of concepts and recommendations for management
International Journal of Information Management: The Journal for Information Professionals
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This article proposes paradox as a novel lens for viewing and understanding KM and the role of information technology. The article builds a paradoxical framework that integrates extant understandings of paradox from philosophy and organization studies. The framework includes the discussion of the nature of paradox, its usefulness for understanding KM, its management and finally an alternative, paradoxical view of KM. Using the proposed view of KM we then review KM-related studies mainly in the field of information systems and organization studies and identify exemplary tensions and paradoxes in KM phenomena. This review serves three purposes: (1) it organizes and structures the jumble of topics in KM by analyzing critically the way the literature approaches those topics; (2) it illustrates the implicitly unitary view of KM by extant studies; and (3) it illustrates the potential value of the paradoxical framework for fostering creative and complex insights into future inquiry of KM. Then, we discuss how to embrace and even nurture KM tensions and paradoxes and, from a paradoxical view, discuss organizational characteristics and information technology necessary for successful KM practices. Finally, several implications for research and practice are drawn.