A diary study of task switching and interruptions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
No task left behind?: examining the nature of fragmented work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Disruption and recovery of computing tasks: field study, analysis, and directions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of intelligent notification management on users and their tasks
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Balancing awareness and interruption: investigation of notification deferral policies
UM'05 Proceedings of the 10th international conference on User Modeling
ACM Transactions on Computer-Human Interaction (TOCHI)
Context-dependent awareness support in open collaboration environments
User Modeling and User-Adapted Interaction
Collaboration Support for Activity Management in a Personal Cloud Environment
International Journal of Distributed Systems and Technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Peripheral vibro-tactile displays
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
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Desktop notifications are designed to provide awareness of information while a user is attending to a primary task. Unfortunately the awareness can come with the price of disruption to the focal task. We review results of a field study on the use and perceived value of email notifications in the workplace. We recorded users' interactions with software applications for two weeks and studied how notifications or their forced absence influenced users' quest for awareness of new email arrival, as well as the impact of notifications on their overall task focus. Results showed that users view notifications as a mechanism to provide passive awareness rather than a trigger to switch tasks. Turing off notifications cause some users to self interrupt more to explicitly monitor email arrival, while others appear to be able to better focus on their tasks. Users acknowledge notifications as disruptive, yet opt for them because of their perceived value in providing awareness.