Balancing awareness and interruption: investigation of notification deferral policies

Authors:
Eric Horvitz;Johnson Apacible;Muru Subramani
Affiliations:
Microsoft Research, One Microsoft Way, Redmond, Washington;Microsoft Research, One Microsoft Way, Redmond, Washington;Microsoft Research, One Microsoft Way, Redmond, Washington
Venue:
UM'05 Proceedings of the 10th international conference on User Modeling
Year:
2005

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Abstract

We review experiments with bounded deferral, a method aimed at reducing the disruptiveness of incoming messages and alerts in return for bounded delays in receiving information. Bounded deferral provides users with a means for balancing awareness about potentially urgent information with the cost of interruption.